Rose Communications Return Policy

Some networks offer a 14-Day cooling off period. This means that you can return the equipment to Rose Communications within this period, without being tied into a twelve month contract.  However, once 14 days have passed, you are bound by your contract. (Please check full terms and conditions of your contract)

If within 14 days of buying your mobile phone you are not entirely satisfied, we will be happy to change your phone, network or tariff, where permitted.* The original phone and accessories must be returned to us in an 'as sold' condition, with the original packaging, receipt and any items that were included in the purchase price, including promotional items. Exchanges are subject to stock availability and if there is a price differential, you will pay us the extra or we will reimburse you the difference in accordance with our refund policy.

If you need to return your phone and cancel your contract within 14 days of your purchase, you will be required to pay any usage costs incurred while using the phone.  This is payable directly to the network.  Rose Communications will charge an administrative fee of £10 on all returns to cover postage costs.

*Notable exclusions to our 14 day exchange policy include upgrades on all networks, T-Mobile connections, Pay As You Go Phones, and 'handset only' purchases.

Returns Procedure

If you wish to return any equipment to us, please contact us immediately on 020 8806 6677. You will then be given a returns reference number. Please quote this number on all correspondence. All returns should be sent to our address marked for the attention of the “Returns Department” and marked clearly “Returns”.

Rose Communications (UK) Ltd.

Returns Department

72B Oldhill Street

London, N16 6NA