My phone has been lost/stolen, what should I do?

First and foremost – you must bar your line. To do this, call your Network (see below). You should also find out if your network has you insured for a replacement. 

Network Customer Service Phone Numbers

If you put you PIN into your phone 3 times incorrectly, the SIM card will become blocked.
You must contact your network provider’s customer service and ask for a PUK code. The agent you speak to will give you the number and talk you through entering it.
Take care when entering your PUK code. If the code is entered incorrectly ten times, it will not be possible to unblock your phone and you will require a new SIM card.

Network Customer Service Phone Numbers

Can I port my existing number to my new phone?

Yes, it couldn't be easier. Any Contract or Prepay mobile number can be transferred as part of this process, as long as you are moving from one network to another. Simply follow the steps below:

1) After placing your order on our site, contact your current provider to request your PAC (Porting Authorisation Code).

2) Contact your new network provider. You will need to give them the temporary phone number that has been assigned to your new phone, the phone number that you want to keep, and the PAC code.

 

Network Customer Service Phone Numbers

How long will it take to port my number?

Porting your existing number takes 7 working days from when your PAC (Porting Authorisation Code) is received.

Who should I call if I've got a query with my bill?

You need to contact your Service Provider if you have a billing query as these are the only people who can access your account details. You will find the correct number at the top of your bill.

How can I pay for my order?

We accept Visa, Mastercard, Delta & Switch, charges are only made to credit cards/debit cards once your order has been processed and is ready for dispatch.

I'm expecting a refund, how long will it take?

If the refund is going onto your debit / debit card, it normally takes up to 7 days to refund the money. Cheques should be dispatched within 14 days.

Is your website secure?

Yes. Our online ordering system is hosted on a digital SSL server which uses industry approved security, SSL encryption, which encompasses the highest level of data protection available. All payments are done via Barclaycard Merchant services on their secure SSL server.

Do our prices include VAT?

Yes. All prices listed on our site include VAT.

Why doesn't the battery last as long as expected on my mobile phone?

To get the most out of your new battery charge it for at least 12 hours on the initial charge (do not exceed 24 hours). It will still take a further 3 charges before the full capacity of the battery can be achieved.

Only use the battery standby talk time as a guide. These times are provided by the manafacturer, and are the optimum the battery can achieve within laboratory conditions.

How do I replace my lost/stolen mobile phone if I have no insurance?

If you are still within the minimum agreement period or you have a pre-pay phone, you will have to buy a SIM free mobile phone alternativeley your network will provide you for a fee an emergency replacement. You will still be liable for a monthly line rental even if you do not have a mobile phone.

Network Customer Service Phone Numbers:

O2: 0870 2410 202

Orange: 07973 100 150

Three: 0870 7330 333

T-Mobile: 0845 412 5000

Virgin: 0845 6000 789

Vodafone: 0870 0700 191 (Contract)

Vodafone: 07836 191 191 (Pay As You Go)